THE BEST NAHQ CPHQ EXAM PRACTICE QUESTIONS AND ANSWERS

The Best NAHQ CPHQ exam practice questions and answers

The Best NAHQ CPHQ exam practice questions and answers

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The CPHQ certification is a highly respected credential that demonstrates an individual's mastery of healthcare quality principles and their ability to apply these principles to improve healthcare outcomes. Certified Professional in Healthcare Quality Examination certification is recognized as the gold standard in healthcare quality and is viewed as a marker of professional competence. Healthcare quality professionals who are seeking to advance their careers and demonstrate their expertise in the field should consider obtaining the CPHQ Certification.

NAHQ CPHQ (Certified Professional in Healthcare Quality Examination) Certification Exam is a professional certification exam that is designed to test the knowledge and skills of healthcare professionals in the field of healthcare quality. CPHQ exam is offered by the National Association for Healthcare Quality (NAHQ) and is recognized as the gold standard in healthcare quality certification.

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q72-Q77):

NEW QUESTION # 72
After discharge, most patients with a mental health diagnosis have not been compliant with follow-up visits.
Which of the following Is the best way to Improve patient compliance?

  • A. Communicate to noncompliant patients that appointments should be kept.
  • B. Initiate a process where the discharge planners call patients prior to the follow-up visit
  • C. Include handoutsinthe discharge documents on the Importance of keeping follow-up appointments.
  • D. Benchmark with other facilitiesinthe area to determine the rate of patient compliance.

Answer: B

Explanation:
* According to the National Association for Healthcare Quality (NAHQ), one of the core competencies of healthcare quality professionals is patient safety, which includes ensuring effective transitions of care and reducing preventable readmissions12.
* One of the strategies to achieve this goal is to improve patient compliance with follow-up visits, which can help monitor patient outcomes, prevent complications, and provide continuity of care34.
* Among the four options given, the best way to improve patient compliance is to initiate a process where the discharge planners call patients prior to the follow-up visit. This is because:
* A phone call can serve as a reminder for the patient to keep the appointment, as well as an opportunity to address any barriers or concerns that the patient may have34.
* A phone call can also help establish rapport and trust between the patient and the discharge planner, which can increase patient satisfaction and adherence4.
* A phone call can also allow the discharge planner to confirm the patient's understanding of the discharge instructions, medication regimen, and follow-up plan, and to provide any additional education or support that the patient may need34.
* The other options are less effective because:
* Benchmarking with other facilities in the area to determine the rate of patient compliance may provide some insight into the current performance and best practices, but it does not directly address the specific needs and preferences of the individual patient5.
* Including handouts in the discharge documents on the importance of keeping follow-up appointments may increase the patient's awareness and knowledge, but it may not be sufficient to motivate the patient to act on the information, especially if the patient has low health literacy, cognitive impairment, or mental health issues.
* Communicating to noncompliant patients that appointments should be kept may sound authoritative and judgmental, which may alienate the patient and reduce their willingness to cooperate. Instead, a patient-centered and empathetic approach that acknowledges the patient's challenges and preferences may be more effective. References: 1: [NAHQ Code of Ethics] 2:
[NAHQ HQ Principles] 3: The Importance of Patient Follow-Up | MagMutual 4: The Importance of Patient Follow-Up and Service Recovery 5: [The Financial Case for Quality as a Business Strategy] : [Utilization of Improvement Methodologies by Healthcare Quality Professionals During the COVID-19 Pandemic] : [Understanding the Evolving Landscape of Healthcare Quality] : https://nahq.org/about-nahq/code-of-ethics/ : https://nahq.org/products/hq-principles/ :
https://nahq.org/resources/the-financial-case-for-quality-as-a-business-strategy-2/ :
https://nahq.org/resources/journal-for-healthcare-quality/utilization-of-improvement-methodologies-
1: https://nahq.org/news-media/news/understanding-the-evolving-landscape-of-healthcare-quality/


NEW QUESTION # 73
An important responsibility of each team member working on a team project is to

  • A. review team progress periodically.
  • B. investigate the existing data on the project.
  • C. complete assignments between meetings.
  • D. teach skills to the team during meetings.

Answer: C

Explanation:
An important responsibility of each team member working on a team project is to complete assignments between meetings. This ensures that progress is made continuously, and that meetings can be focused on discussing completed work, making decisions, and planning the next steps. Regular completion of assignments is crucial for maintaining momentum and ensuring that the project stays on track.
Investigate the existing data on the project (B): This may be a task for some team members, but not the primary responsibility of all.
Review team progress periodically (C): This is typically the responsibility of the team leader or facilitator, not every team member.
Teach skills to the team during meetings (D): While sharing knowledge is valuable, it is not the primary responsibility of every team member.
Reference
NAHQ Body of Knowledge: Effective Teamwork and Project Management
NAHQ CPHQ Exam Preparation Materials: Team Roles and Responsibilities in Project Work


NEW QUESTION # 74
A performance measure for Infection control such as the number of primary blood stream Infections per 1000 central line days Is an example of a

  • A. mean.
  • B. variance.
  • C. rate.
  • D. proportion.

Answer: C

Explanation:
The performance measure for infection control, such as the number of primary bloodstream infections per
1000 central line days, is an example of a rate. In epidemiology and public health, a rate is a measure of the frequency with which an event, such as a new case of illness, occurs in a population over a period of time.
The denominator is the population at risk; the numerator is the number of occurrences of disease. Here, the number of primary bloodstream infections is the numerator, and the number of central line days is the denominator. Therefore, this measure is a rate.


NEW QUESTION # 75
During the course of a root cause analysis, the team found the following Items contributed to the error:
* Fatigue and stress leading to Inattention
* Pressure to accomplish more tasks In the same amount of time
* The equipment was designed for right-handed staff
Which of the following best describe these types of causes?

  • A. errors of omission
  • B. production pressure
  • C. normalized deviance
  • D. human factors

Answer: D

Explanation:
Human factors in healthcare refer to the study of how humans interact with elements in a system, such as equipment, tasks, and environment, and how these interactions affect their behavior and performance12. The goal of human factors engineering is to optimize human performance, health, and safety2.
In the context of the question, the causes of the error identified during the root cause analysis are all related to human factors:
* Fatigue and stress leading to inattention: This is a psychological factor that can significantly affect a person's ability to perform tasks effectively and safely. Fatigue and stress can impair cognitive functions such as attention, decision-making, and reaction time1.
* Pressure to accomplish more tasks in the same amount of time: This is an organizational factor that can create a stressful work environment, leading to rushed work, shortcuts, and mistakes1.
* The equipment was designed for right-handed staff: This is a design factor that can affect the usability and safety of equipment. If equipment is not designed to accommodate the needs of all users, it can lead to errors and accidents1.
These factors are all part of the human factors framework, which emphasizes the importance of designing systems and processes that take into account human capabilities and limitations2.
References:
* 1: Human Factors in Healthcare - NHS England
* 2: Human Factors in Healthcare | SpringerLink
* 4: Certified Professional in Healthcare Quality Detailed Content ... - NAHQ


NEW QUESTION # 76
For example, a bathroom scale that always reads 185 pounds is reliable. Although the scale may be reliable and
consistent, it is not valid if the person does not weigh 185 pounds. So in conventional use, the term validity refers to:

  • A. The degree to which the measurement made by a interviews corresponds to some fair value
  • B. The extent to which an empirical measure accurately reflects the meaning of the concept under consideration
  • C. The degree to which the measurement made by a focus group corresponds to some true or real value
  • D. The degree to which the measurement made by a survey corresponds to some true or real value

Answer: B


NEW QUESTION # 77
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